Services

Automated Workflows

Design and automate approval workflows without code. From simple manager approvals to multi-level matrix approvals, Masraff adapts to how you work.

The approval queue and a multi-level approval flow in the Masraff app. People, companies and amounts are sample data.

The approval queue and a multi-level approval flow in the Masraff app. People, companies and amounts are sample data.

How It Works

Automated Workflows

Masraff workflow management allows you to fully customize your expense approval processes according to your company's organizational structure. Define amount-based routing, department-based rules, geographic conditions, and category-based approval chains.

Accelerate your approval processes with parallel and sequential approval steps, automatic escalation rules, and delegation mechanisms. Average approval time drops below 4 hours.

Create your own approval processes without IT support using the drag-and-drop workflow designer. Achieve 98% SLA compliance with conditional branching, timeout rules, and automatic notifications.

Workflow Types
Unlimited
Avg. Approval Time
< 4h
Automation Rate
85 %
SLA Compliance
98 %

01

Approval Matrix

Configure approvers by amount thresholds, departments, cost centers or custom rules.

An expense report with its approval flow and accounting hand-off in the Masraff app. People, companies and amounts are sample data.

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Key Features

Capabilities

  • Visual Workflow Builder

    Drag-and-drop interface to design approval workflows with conditions and branches.

  • Delegation & Substitution

    Automatic delegation to backup approvers during absences with full audit trail.

  • Parallel & Sequential

    Support for parallel approvals, sequential chains, or any combination.

  • Automatic Approval Rules

    Set up auto-approval for low-risk expenses meeting specific criteria.

  • Notifications & Reminders

    Email, push, and in-app notifications with configurable escalation rules.

Benefits

Common Use Cases

  • Multi-level spend approval
  • Budget manager approval
  • Project manager review
  • Finance validation
  • Compliance checks
  • Exception handling

FAQ

Frequently Asked Questions

How do you create a workflow in Masraff?

With Masraff's drag-and-drop workflow designer, you can create custom approval processes without any coding knowledge. Amount-based routing, department conditions, parallel approval steps and automatic escalation rules are visually defined.

How does delegation work in workflows?

Managers can delegate their approval authority to designated people during leave or travel periods. Delegation can be restricted by date range, amount limit and expense category. When the delegation period expires, authorities automatically return to the original approver.

Can SLA tracking be done in approval processes?

Yes, Masraff allows you to define SLA times for each approval step. Requests not approved within the specified time are automatically escalated to the next manager. Keep your approval performance at 98% target with SLA compliance reports.

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