01
In-App Messaging
Reach the live support team without leaving Masraff. Screenshot and file sharing are supported.
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Services
Live Support
Masraff's live support service provides instant help to users via in-app messaging. Improve user experience with 24/7 support, multilingual communication, and contextual help.
How to close an advance?
I'll help right away
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How It Works
Live Support
Masraff's live support module enables users to get instant support from within the app. The Masraff expert team is available 24/7. Contextual help automatically detects which screen the user is on and presents relevant help content. Multilingual support serves global teams.
- Response Time
- < 2min
- Availability
- 24/7
- Languages
- 10 +
- Satisfaction
- 98 %
02
Contextual Help
The support team can see which screen the user is on for faster and more accurate assistance.
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03
Multilingual Support
Support is available in over 10 languages. Automatic routing based on the user's language preference.
Approvals
Travel
Food
Office
Free Trial
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Key Features
Capabilities
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Knowledge Base Integration
FAQs and help articles are accessible directly within the chat. Increase your self-service resolution rate.
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Support Analytics
Track response times, resolution rates, and satisfaction scores. Continuously improve support quality.
Benefits
Common Use Cases
- Quick onboarding for new employees entering expenses for the first time
- Support during onboarding for companies newly adopting Masraff
- Instant answers for managers' approval and reporting questions
- 24/7 service for global teams working across different time zones
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